Coaching is a healthy, positive and enabling process that develops the capacity of people to solve today’s business problems.
— The Heart of Coaching


Coaching with Onboard is a confidential and professional process where coach and client work together to achieve the client's goals in the workplace. Coaching at its best uses an inquiry-based approach that assumes the client is “naturally creative, resourceful, and whole" (Co-Active Coaching) and possesses their own best answers deep inside themselves. Onboard uses emotional intelligence as a foundation to build self-awareness, create positive and sustainable actions, and tangible results.


Sample benefits include, but are not limited to:

  • Increased retention through staff engagement and job satisfaction
  • Improving time-to-contribution of new leaders
  • Increasing customer service effectiveness and relationship-building
  • Stimulating innovation and positive sustainable organizational change
  • Managing stressors that inhibit job performance

The Process:

Onboard uses the "Full-Arc Coaching Engagement" (FACE) coaching model developed by the University of British Columbia's Organizational Coaching Program, based off of the International Coach Federation's Core Competencies. We are also licensed to use Emotional Intelligence Assessments (the EQ-i 2.0 and EQ 360) through Multi-Health Systems as a complement to the FACE Model process.

The FACE Model

Together coach and client build and support:

  • Collaboration and Accountability: client determines a clear focus and desired session outcomes
  • Awareness: clients develop a refined understanding of their focus
  • Responsibility: co-inquiry into emerging patterns and themes in order to choose a response
  • Commitment: aligned with actions that are credible and achievable to client
  • Action: client articulates clear actions that they can achieve with confidence
  • Results: client articulates their learning and what will sustain their plan